Yelp – Projects Marketplace

People come to Yelp every day to discover, connect and hire service professionals a broad range of categories from landscapers and auto repair services, to plumbers, movers, lawyers and more. In December 2023, Yelp doubled down on building new experiences that help consumers seamlessly connect with local service professionals, as well as deliver an increasing number of quality leads to business owners. People can now find a new ‘Projects’ experience in the Yelp app, where they can easily view and manage all of their service projects, as well as quickly reply to messages.

My role at Yelp as lead product designer on this project was everything research > product design. Since the first MVP launch in 2023, we’ve launched a few experience improvements, including the largest in our January 2024 PR release (video below)

A new way for consumers to manage projects and compare quotes in one place.

The new ‘Projects’ experience on the Yelp app lets consumers better create, manage, and organize all their Request a Quote and Request a Call details in one place. This new experience helps people save time when comparing multiple quotes and, most importantly, hire service pros with confidence. Users can easily create new projects by requesting quotes through Yelp, schedule consultations, compare prices and track their projects’ status.

Once a project is created with Request a Quote, Yelp users can easily view and manage it, along with all their active projects, by navigating the new ‘Projects’ tab in the app. The new tab organizes projects by most recent quote requests, with category specific icons. Users can select a project to view and respond to messages from service pros. For consumers juggling multiple projects, they’ll be able to view the status of each one at a glance — including if there are more quotes on the way, how many unread messages they have, or if they’re still awaiting replies from businesses.

December 2023 initial release

January 2024 follow-up release